topic Re: Simplii Mastercard debit in Get Support

Simplii Mastercard debit

Jamie22 — Fri, 23 Jun 2023 18:26:43 GMT

I would like to change my payment plan to a Simplii Mastercard Debit card, which apparently is an option according to Simplii. But Public Mobile doesn't seem to accept it. What can I do?

Re: Simplii Mastercard debit

Handy1 — Fri, 23 Jun 2023 18:27:31 GMT

@Jamie22 Get a pre paid visa . Or payment vouchers

Re: Simplii Mastercard debit

softech — Fri, 23 Jun 2023 18:30:02 GMT

@Jamie22

We just had a post yesterday about unable to use Simplii Mastercard debit.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-problem/m-p/1004987

Visa Debit should work , but MC Debit is tricky. Some work, some don't

@Voodoomoon , you opened a ticket with support yesterday, you have any luck with Simplii MC?

Re: Simplii Mastercard debit

Jamie22 — Fri, 23 Jun 2023 18:32:15 GMT

How do I submit a ticket?

Re: Simplii Mastercard debit

softech — Fri, 23 Jun 2023 18:32:34 GMT

@Jamie22 message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Simplii Mastercard debit

Deann — Fri, 23 Jun 2023 20:37:31 GMT

Public Mobile does accept simplii card, that's what I use

Re: Simplii Mastercard debit

Luddite — Tue, 04 Jul 2023 17:53:11 GMT

@softech @Handy1 Am awaiting response to my query concerning the acceptance of Mastercard debit.

Re: Simplii Mastercard debit

softech — Tue, 04 Jul 2023 17:58:35 GMT

@Luddite you posted a link earlier saying the Help articles updated to include MC debit, right? let us know what support says

Re: Simplii Mastercard debit

Luddite — Tue, 04 Jul 2023 18:07:27 GMT

@softech Correct. There is a conflict between the official Help article and information on the Payment page of My Account.

Re: Simplii Mastercard debit

dust2dust — Tue, 04 Jul 2023 18:11:51 GMT

@Luddite- And the evidence of this thread and the other similar one.

Re: Simplii Mastercard debit

computergeek541 — Tue, 04 Jul 2023 23:41:29 GMT

@softech wrote:
@Luddite you posted a link earlier saying the Help articles updated to include MC debit, right? let us know what support says

Public Mobile has confirmed that Mastercard Debit is fully accepted.

Re: Simplii Mastercard debit

softech — Tue, 04 Jul 2023 23:44:42 GMT

thanks @computergeek541 and @Luddite for confirming

Re: Simplii Mastercard debit

Papa_Bear — Sun, 13 Aug 2023 18:37:34 GMT

Mastercard debit is no problem on Public Mobile's side. However I recently spoke with a Simplii Financial rep and they have a known issue relating to their tech and incompatibility with some vendors including Public Mobile. They are hoping to resolve the issue soon.

Re: Simplii Mastercard debit

dust2dust — Sun, 13 Aug 2023 18:51:41 GMT

@Papa_Bear- Great update. Thanks for checking in with them on the problem.

Re: Simplii Mastercard debit

hTideGnow — Sun, 13 Aug 2023 18:59:11 GMT

thanks @Papa_Bear . Great to know it's not a PM's problem.