topic Re: Can't purchase US bundle in Get Support

Can't purchase US bundle

Cambria1 — Tue, 04 Jul 2023 16:24:15 GMT

Hello,

I'm trying to purchase a US bundle for $30 - it says it successfully adds but then I check my add-on's and it's not there and hasn't deducted the money. Any ideas what might be happening?

Thanks!

Re: Can't purchase US bundle

DennyCrane — Tue, 04 Jul 2023 16:27:15 GMT

Re: Can't purchase US bundle

dust2dust — Tue, 04 Jul 2023 16:30:16 GMT

Is this a re-buy after your other had expired? You need to 1. wait for the other 0/15 days items to disappear off your list, 2. buy the talk/text bundle without data and buy data separately, 3. ask support to buy the add-on.

Re: Can't purchase US bundle

Cambria1 — Tue, 04 Jul 2023 16:30:37 GMT

Thanks. I tried incognito and it didn't work. And have tried on several devices.

Re: Can't purchase US bundle

esjliv — Tue, 04 Jul 2023 20:44:22 GMT

@Cambria1 as dust2dust mentioned...is this the 2nd time you are buying this same bundle?

If you are buying it too soon, you'll need to wait longer, or get a different bundle, or get CSA to activate/add the same roaming bundle early.

Ways to contact CSA below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).

3 -Use this link (same as #2) Private Message to Public Mobile Customer Support Agents (CSA)