topic Re: activation in Get Support

activation

carol5079 — Tue, 04 Jul 2023 16:21:38 GMT

Trying to activate sim card on line ; keep getting error message

Re: activation

softech — Tue, 04 Jul 2023 16:23:05 GMT

@carol5079

At you trying to activate physical sim or eSIM?

At which point you got the error?

does it happen at the payment step? or it happens at the phone number choosing/porting step?

or you went passed all those steps already?

Re: activation

hTideGnow — Tue, 04 Jul 2023 16:23:56 GMT

HI @carol5079

did PM charged you yet?

what was the error message you got?

Re: activation

Handy1 — Tue, 04 Jul 2023 16:25:35 GMT

@carol5079 Also best to download the new PM app and activate there . As website will only redirect you to it part way thru activation anyways so best to start there .

Re: activation

esjliv — Tue, 04 Jul 2023 20:48:59 GMT

@carol5079 - more information would be helpful. Can you provide more details?