topic Can't text wife in US in Get Support

Can't text wife in US

Klr649 — Tue, 04 Jan 2022 20:13:11 GMT

Purchased US Roaming - 250 MB Data (10-day) for my wife who is traveling in the States and she is not receiving my texts. She has tried restarting phone, removing SIM, not really sure what else she can do. Any help appreciated.

Re: Can't text wife in US

Luddite — Tue, 02 Jan 2018 01:29:24 GMT

If you purchased data only she will be able to receive standard texts. try sending an email to test her data connection. Alternatively, she could install the app from fongo.com, pick a Canadian number, then receive text from you or call from it.

Otherwise, you would need to add another US roaming add-on (text, or text & calling).

There are alternative texting apps you could both install and connect, Facebook Messenger for example.

Re: Can't text wife in US

Klr649 — Tue, 02 Jan 2018 01:30:37 GMT

Hi thank you. I should have been more clear. I purchased the $20 talk text and data plan. Thx again.

Re: Can't text wife in US

Mana — Tue, 02 Jan 2018 01:41:07 GMT

@Klr649 when you are sending text, do you have +1 in front of her number?

Re: Can't text wife in US

will13am — Tue, 02 Jan 2018 01:45:15 GMT

Is the phone connecting properly to the roaming partner in the US? I assume that is not the cause of the texting issue.

Re: Can't text wife in US

Luddite — Tue, 02 Jan 2018 01:46:30 GMT

So calling and data are fine? Best to look at her account to see if the add-on has been added, or if you have $20 in Available Funds.

Have her send you a text and see if she can receive your reply.

Re: Can't text wife in US

Klr649 — Tue, 02 Jan 2018 01:59:35 GMT

@Mana wrote:
@Klr649 when you are sending text, do you have +1 in front of her number?

Hi yes, there is a one in front of her number.

Re: Can't text wife in US

Klr649 — Tue, 02 Jan 2018 02:01:42 GMT

@will13am wrote:
Is the phone connecting properly to the roaming partner in the US? I assume that is not the cause of the texting issue.

Hi yes, phone connecting to AT&T

Re: Can't text wife in US

Klr649 — Tue, 02 Jan 2018 02:04:27 GMT

@Luddite wrote:
So calling and data are fine? Best to look at her account to see if the add-on has been added, or if you have $20 in Available Funds.
Have her send you a text and see if she can receive your reply.

Hi yes, calling and data are fine and I have checked add on is definately there. She can send me a text and when I reply she gets the notification but actual text not showing.

Re: Can't text wife in US

Maiden — Tue, 02 Jan 2018 03:20:07 GMT

I also purchased a 10 day U.S. roaming, text & calling. I am receiving text messaging but can not send.

Receiving calls is also sporadic. Very frustrating.

Re: Can't text wife in US

Luddite — Tue, 02 Jan 2018 03:38:16 GMT

@Maiden @Klr649 Now think it best you contact the moderators to confirm add-on provisioning is not the problem. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation. They've left for the night so expect a response tomorrow.

Best of luck.

Re: Can't text wife in US

Klr649 — Tue, 02 Jan 2018 03:40:22 GMT

Thk you very much.

Re: Can't text wife in US

will13am — Tue, 02 Jan 2018 04:59:42 GMT

Try a different messaging app, see if that makes a difference.

Re: Can't text wife in US

mimmo — Tue, 02 Jan 2018 05:10:18 GMT

Is it only your SMS or other peoples SMS, just trying to isolate your account vs hers? Assuming regular SMS and not MMS.

Re: Can't text wife in US

Klr649 — Tue, 02 Jan 2018 05:17:31 GMT

@will13am wrote:
Try a different messaging app, see if that makes a difference.

Strange.. other messaging apps behave the same as default messaging app.

Re: Can't text wife in US

Klr649 — Tue, 02 Jan 2018 05:20:37 GMT

@mimmo wrote:
Is it only your SMS or other peoples SMS, just trying to isolate your account vs hers? Assuming regular SMS and not MMS.

Only my SMS from Canada. US SMS work fine. She even tried another phone with same behavior persisting.

Re: Can't text wife in US

Klr649 — Tue, 02 Jan 2018 05:24:56 GMT

My wife turned off data and asked me to message her and it went through!! My messages are still getting through after she turned data back on... not really sure what to make of this but it works now. Thx you all very much. Much appreciated.

Re: Can't text wife in US

mimmo — Tue, 02 Jan 2018 05:31:18 GMT

US to US works both ways

US to Canada works

Canada to usa (your account) doesn't work

Canada to USA ( a friends account) ???

The last two might help determing which account is having issues.

But as @will13am suggested why not install WhatsApp or vibre. They use data but are both popular messaging apps that don't use the standard SMS protocol.

Re: Can't text wife in US

Klr649 — Tue, 02 Jan 2018 06:11:05 GMT

@mimmo wrote:
But as @will13am suggested why not install WhatsApp or vibre. They use data but are both popular messaging apps that don't use the standard SMS protocol.

We use a messaging app while on WiFi but because the allotted data is only 250 mb for ten days... which incidentally is showing at 75% used in one day with my wife insisting she has not used data. I wonder if this is all related somehow. Anyway. Thx again!

Re: Can't text wife in US

Maiden — Wed, 16 Jan 2019 13:20:35 GMT

Because everyone you speak to also needs to download same app and I can't ask coworkers, etc. to do that.

Doesn't look very professional.