topic Re: support in Get Support

support

EliB — Tue, 04 Jul 2023 13:38:33 GMT

Is there a number for PM support I can call?

Re: support

softech — Tue, 04 Jul 2023 13:41:20 GMT

Sorry, no number to call. You have to engage support via open ticket by messaging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Or you can share your questions in the Community and we might be able to provide suggestions and workarounds quicker than support

Re: support

Handy1 — Tue, 04 Jul 2023 13:53:58 GMT

@EliB No number for live support it’s all done online thru private message like this

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: support

Dunkman — Tue, 04 Jul 2023 14:01:24 GMT

@EliB

With Public mobile, there is no phone number or live customer chat support. Only ticketing or private message system to customer service agent. Usually takes a few hours to respond to requests.

Do you have a specific question or concern that you are willing to share on the community? Many questions that customers have on this forum can be solved with our help. We are customers like yourself who have more experience with Public mobile.

Re: support

Proxima — Tue, 04 Jul 2023 14:16:40 GMT

It’s done online but the moderators are usually quite good at getting back to you right away..

I’ve been with public for a month way better experience than other carriers

Re: support

EliB — Tue, 04 Jul 2023 14:19:38 GMT

Ya I got a private message going now

This is my problem I transferred my land line number yesterday but I what to undo it because I need my cell number back I didn't know this will happen . I can't sign into My Account Because it still sends sms messages to my cell number and the email address is out of date

Re: support

softech — Tue, 04 Jul 2023 14:22:30 GMT

@EliB you want to Stop the porting request?

If so, there is a porting team you can call, I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them

But if you problem is just you cannot login to My Account, then you don't have to worry, you can have the code send to email instead. Click Resend code and select Send email

Re: support

esjliv — Tue, 04 Jul 2023 14:58:58 GMT

@EliB wrote:
Ya I got a private message going now
This is my problem I transferred my land line number yesterday but I what to undo it because I need my cell number back I didn't know this will happen . I can't sign into My Account Because it still sends sms messages to my cell number and the email address is out of date

@EliB - Ways to contact CSA below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).

3 -Use this link (same as #2 AND as others have provided) Private Message to Public Mobile Customer Support Agents (CSA)

If you just performed the landline port request to your current public mobile account yesterday, hopefully you can stop this request. You can also call your landline provider and have them reject the port. Landlines can take up to 7 days to complete, so you should have time here.

Re: support

EliB — Tue, 04 Jul 2023 15:05:41 GMT

I guess its also the wrong email on file it was set up by someone else 8 years ago I have never changed it yet

Re: support

softech — Tue, 04 Jul 2023 15:07:41 GMT

@EliB

then you have no choice buy to wait for support's reply and ask them to change to the correct email

Also, since you porting request was cancelled, not sure if porting team randomly assign you a new number. Try to reboot the phone and see if it works.

if not, you would need support to refresh your account as well