topic Re: Payment in Get Support

Payment

Lai2 — Tue, 04 Jul 2023 13:56:47 GMT

Hi, last month I unscribed my auto payment before the end of my cycle but I was still charged and it changed my status from unsubscribed to subscribe.

Can I request for the refund? I didn't use my number as I'm outside Canada.

Re: Payment

Handy1 — Tue, 04 Jul 2023 13:59:39 GMT

@Lai2 pM is ore paid so not typically and refunds but you can check with support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but to be certain aug pay is off check like this

Turn auto pay OFF/ON 3 easy clicks

Re: Payment

Lai2 — Tue, 04 Jul 2023 14:06:35 GMT

Thanks, that was what I did but it still charged me. Hopefully it will work in the next cycle. I wonder if the CS agent works though

Re: Payment

Handy1 — Tue, 04 Jul 2023 14:08:32 GMT

@Lai2 never hurts to ask . So fingers crossed they will credit you for it . If it just renewed and you haven’t used it . Best of luck

Re: Payment

softech — Tue, 04 Jul 2023 14:12:47 GMT

@Lai2

it shouldn't just enable it again.

But My Account went through an upgrade earlier, I wonder if that upgrade mistakenly enabled it.

and Support might be able to fix it, hopefully. Let us know how it turns out

Re: Payment

BKNS27 — Tue, 04 Jul 2023 14:13:00 GMT

@Lai2

If you disabled AutoPay on your account and the system charged you. I would suggest that you bring this up with a CS_Agent by private messaging them.

Re: Payment

Lai2 — Tue, 04 Jul 2023 14:35:41 GMT

Thank you for your speedy response and help. I pray for the best 🙏🙏🙏

Re: Payment

Lai2 — Tue, 04 Jul 2023 14:37:34 GMT

I didn't upgrade. I just unsubscribed auto payment since I am outside Canada and not using my line. So weird it still billed me and changed my status to subscribe.