topic Re: My plan increased $5? in Get Support

My plan increased $5?

Mellyvb — Tue, 04 Jul 2023 13:51:37 GMT

Hi everyone!

Ever since I upgraded my plan to 15 GB at 4G speed for $40, I have received $5 off for rewards and $5 off for “RAF CM $5” (I have no idea what that means). So it’s totalled $30 +tax.
This month I lost the “RAF CM $5” so with rewards, my plan is now $35 +tax.
Does anyone know what “RAF CM” means AND if there is a way to get it back/switch to a cheaper plan?

Thank you!

Re: My plan increased $5?

Handy1 — Tue, 04 Jul 2023 13:53:21 GMT

@Mellyvb Did you change plan immediately and not in renewal that could be reason but then you should see the rewards again in next renewal

Re: My plan increased $5?

Handy1 — Tue, 04 Jul 2023 13:55:18 GMT

@Mellyvb Also there’s 20GB plan right now for $39 and you get to keep old rewards just make plan change for needy renewal and not immediately check it out

Re: My plan increased $5?

Mellyvb — Tue, 04 Jul 2023 13:55:43 GMT

Hi Handy1

I can’t remember but I believe I ditched immediately about 6 months ago. For 6 months I received that strange $5 discount but now it’s gone. Perhaps it was only a 6 month promotional deduction?

Re: My plan increased $5?

Handy1 — Tue, 04 Jul 2023 13:57:14 GMT

@Mellyvb It may very well was just a x amount of months promotion but for loyalty auto pay and friend referrals you will continue to enjoy those savings

Re: My plan increased $5?

Dunkman — Tue, 04 Jul 2023 13:57:53 GMT

@Mellyvb

RAF stands for Refer a Friend. Sometimes, Public mobile will offer a bonus RAF for both new customer and referring customer $5 for usually 6 months. Once that six months is one, RAF credit will stop.

Did you sign up a friend using your referral code that last 6-7 months?

Re: My plan increased $5?

Mellyvb — Tue, 04 Jul 2023 13:58:29 GMT

So if I change to this new plan on renewal, I will be able to use my $5 rewards ($1 loyalty, $2 subscription, and $2 refer-a-friend) and so my new total will be $34 +tax?

well that sounds good!

Re: My plan increased $5?

Handy1 — Tue, 04 Jul 2023 14:00:33 GMT

@Mellyvb Yes

Re: My plan increased $5?

softech — Tue, 04 Jul 2023 14:00:40 GMT

@Mellyvb yes, if you have been getting the $5 rewards ($1 loyalty, $2 subscription, and $2 refer-a-friend), you will get to keep the same rewards even after a plan change. So, no worry, make the plan change using Change on Renewal option

Re: My plan increased $5?

Mellyvb — Tue, 04 Jul 2023 14:01:35 GMT

Thank you!