topic Re: 39 promo in Get Support

39 promo

Lynnius — Sun, 28 May 2023 22:56:57 GMT

Hi, I have the 15G/40 plan and see there is a new 20G/39 promo. When I look at my account the promo is not a subscription offer. But when I look at plans offered in BC it is there. How can I access the promo?

Re: 39 promo

hTideGnow — Sun, 28 May 2023 22:58:33 GMT

HI @Lynnius It is a plan for everyone

Just login My Account, make a plan change at Subscription & add-on page. You should see the $39 plan under 4G plans

Remember to use Change on renewal date option.

Re: 39 promo

Handy1 — Sun, 28 May 2023 23:00:17 GMT

@Lynnius Sing into your my account and go to subscriptions page and choose to make change in next renewal

add you will know you done it right if it looks something like this

Re: 39 promo

Yummy — Sun, 28 May 2023 23:01:01 GMT

It is there:

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: 39 promo

Lynnius — Sun, 28 May 2023 23:01:32 GMT

I am signed in to my account and it isn't an option

Re: 39 promo

Lynnius — Sun, 28 May 2023 23:01:50 GMT

I am signed in to my account and it isn't an option

Re: 39 promo

softech — Sun, 28 May 2023 23:01:54 GMT

@Lynnius

You can make a plan change at My Account

Go to Subscription & Add-ons tab, click Change Subscription or direct link here : https://myaccount.publicmobile.ca/en/account/plan/change-plan

Find the plan, click on it and then you can choose between Change on Renewal or Change Now.

PM does not give partial refund for unused days. So, click Change on Renewal if you are in no rush of the extra data to avoid losing money

Re: 39 promo

softech — Sun, 28 May 2023 23:03:00 GMT

@Lynnius wrote:
I am signed in to my account and it isn't an option

@Lynnius

try logging in again using Incognito mode and it should be there

Once you are in Incognito mode, use this link https://myaccount.publicmobile.ca/en/account/plan/change-plan

Show all plan and scroll down and it should be there

Re: 39 promo

Handy1 — Sun, 28 May 2023 23:04:18 GMT

@Lynnius strange it should be there , if not bit of a pain but you can support to help you change the plan to if worst comes to worse

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: 39 promo

Lynnius — Sun, 28 May 2023 23:31:49 GMT

Thanks. I just sent a message. I don't understand why it's not there either. I've changed my subscription many times, so I'm familiar with the process.

Re: 39 promo

hTideGnow — Sun, 28 May 2023 23:33:20 GMT

HI@Lynnius what other plans you see? do you have App installed? check there. Maybe you don't need agent help if you use app

Re: 39 promo

Lynnius — Sun, 28 May 2023 23:37:30 GMT

I just tried that, thanks for the option. It didn't actually work. And I cleared my cache, cookies and history yesterday and that didn't work either. I have contacted CS as suggested.

Re: 39 promo

Lynnius — Sun, 28 May 2023 23:41:25 GMT

I see all the other plans, just not the $39 plan. I have tried it on the app, logged in, and on my tablet. I have also cleared my history, cache, and anything related to public mobile or tell us in my history. I also tried incognito mode. Someone else suggested using a laptop so I'll try that tomorrow. I've also contacted CS. Thanks everyone

Re: 39 promo

hTideGnow — Sun, 28 May 2023 23:45:44 GMT

HI @Lynnius

I just log in my own MY Account once more and it is definitely there. So, no worry, agent should be able to schedule a plan change for you

Re: 39 promo

rossputin — Thu, 29 Jun 2023 21:23:28 GMT

So, for a $1 less I’ll get 5 more gigs? Am I missing anything? Any reason NOT to do this?

Re: 39 promo

rossputin — Mon, 03 Jul 2023 05:58:54 GMT

So, for a $1 less I’ll get 5 more gigs? Am I missing anything? Any reason NOT to do this?

Re: 39 promo

dust2dust — Mon, 03 Jul 2023 06:09:22 GMT

@rossputin- The value of anything is up to you. Do you actually need all that data or do you just look at it as some kind of deal?

Re: 39 promo

softech — Mon, 03 Jul 2023 08:04:30 GMT

@rossputin you are right. If you are on 15G/$40 plan now, there is really no reason not to take the $1 off to get the $39 plan and get 5G more. Even you don't need the data, get the $1 saving and get the extra data just in case you need them any month

Data price per GB are dropping, better deals like this will be around. So, keep checking PM"s new plan and just change plan to take advantage.

Enjoy the $1 saving, Enjoy the extra data!!

Re: 39 promo

rossputin — Tue, 04 Jul 2023 03:26:04 GMT

Well saving a loonie for no other reason seems like a good enough reason, even if the same 15 GB🤷‍♂️

Re: 39 promo

Nick_II — Sat, 30 Sep 2023 15:55:30 GMT

The $39 plan current shows 'limited time offer' but there's no end date. Anyone know how long it's good for? I saw other promos by Oct. 2 hence the question.