topic Payment Method Update in Get Support

Payment Method Update

Athenarica — Tue, 04 Jul 2023 00:49:30 GMT

I couldn’t change my payment method

Re: Payment Method Update

computergeek541 — Tue, 04 Jul 2023 00:51:32 GMT

@Athenarica wrote:
I couldn’t change my payment method

Was there some type of error message displayed or you having difficulties logging into your Self Serve account?

Re: Payment Method Update

Athenarica — Tue, 04 Jul 2023 00:55:13 GMT

this one

Re: Payment Method Update

NDesai — Tue, 04 Jul 2023 01:01:31 GMT

@Athenarica Try adding a new payment by logging on to your self-serve account through web. Use private/incognito browsing mode when you try. Ensure your address matches your CC profile.

Re: Payment Method Update

Athenarica — Tue, 04 Jul 2023 01:03:57 GMT

I tried it too.

Re: Payment Method Update

NDesai — Tue, 04 Jul 2023 01:12:56 GMT

@Athenarica If you tried it using incognito/private browsing mode, then likely the card is unable to be verified through CC profile. Try a different card and see if it works.

Re: Payment Method Update

esjliv — Tue, 04 Jul 2023 03:19:33 GMT

@Athenarica - check to see if your credit card was charged? Perhaps if you keep trying the system may lock up temporarily due to a fraud lock? Wait an hour to try again, if your card was not charged.

Edit to add: https://www.publicmobile.ca/en/ns/get-help/articles/update-or-remove-your-payment-card

Re: Payment Method Update

smiling — Tue, 04 Jul 2023 07:25:58 GMT

try removing the payment method and adding in the new card or a different browser or device may solve this issue.

Re: Payment Method Update

softech — Tue, 04 Jul 2023 10:35:33 GMT

@Athenarica

try using the app instead of browser to update

Also, while PM does not send address and name info to credit card to post payment, another member reported that the address could have effect and causing problem to update cc on your account

Go to My Account's Profile page, click the pencil beside your name and confirm the address and postal code matches what is registered on your credit card. And if the name is a very long one, try to shorten it with initials