topic Re: Activation without app in Get Support

Activation without app

Tony87 — Mon, 03 Jul 2023 23:32:52 GMT

Hi,

I bought a sim and a plan. It then said to download the app to finish activation. When I tried to download the app, it said the app is not available on my device.

How do I activate without the app?

Thanks,

Tony

Re: Activation without app

hairbag1 — Tue, 04 Jul 2023 00:13:35 GMT

@Tony87

what kinda phone you using ?

~~You can activate a new account using a laptop as well~~.

edit...I've been under impression one could start activation process using laptop. Seems my info is incorrect.

Re: Activation without app

Handy1 — Mon, 03 Jul 2023 23:53:42 GMT

@Tony87 Activation requires the app now . So best to just start with using the app to get started then you can delete it and manage your account on the website as usual

Re: Activation without app

softech — Tue, 04 Jul 2023 00:07:40 GMT

@Tony87

You have to use the app to complete the activation

You can start using the web and finsih the last part on app, or you can activate using the app all along. It is advised to use the app to activate from the beginning

what kind of phone do you have? brand and model? Is your App store account tied to Canada?

Re: Activation without app

Tony87 — Tue, 04 Jul 2023 00:56:35 GMT

Thanks for the replies, everyone.

I have a Samsung A12. My Google Play store was set up in Australia - could that be an issue?

Is it possible to activate my account by putting my sim in another phone, activating it on the app, then putting the sim back into my phone?

Re: Activation without app

softech — Tue, 04 Jul 2023 01:01:04 GMT

@Tony87 wrote:
My Google Play store was set up in Australia - could that be an issue?

@Tony87

yes, that is the reason. the app has to be download and installed from Google store with account registered to Canada

But you can sideload the app via APK. Search Public Mobile APK on Google. Download from of the reliable source and sideload it that way

Once installed, I suggest you to start the whole activation process with the app, less chance of error that way

Re: Activation without app

Tony87 — Tue, 04 Jul 2023 01:44:19 GMT

Thanks everyone!

I changed my Google Playstore's location to Canada. That allowed me to download the app and finish activation.

Thanks for all your help 🙂

Re: Activation without app

dust2dust — Tue, 04 Jul 2023 01:55:10 GMT

Well you made me look. Nice one. Sounds easier than Apple. But did you read the ramifications?