topic Re: Login Loop in Get Support

Login Loop

RocketManMason — Mon, 03 Jul 2023 21:21:56 GMT

I’m stuck in a login loop where it thinks I want to sign up for a new service. I simply want access to my account but there’s no way out of the loop.

Re: Login Loop

softech — Mon, 03 Jul 2023 21:24:22 GMT

@RocketManMason

PM just changed to a new EverSafe login system and you need to complete the setup on this new system.

The issue you are experiencing is that the system was unable to connect your login email with My Account.

No worry, you will just need to open ticket with PM support here and they can sort it out for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Login Loop

Handy1 — Mon, 03 Jul 2023 21:24:40 GMT

@RocketManMason Please message support to fix

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login Loop

BKNS27 — Mon, 03 Jul 2023 21:50:45 GMT

@RocketManMason

Log in on the Eversafe ID if you already setup your ID. If you do not have an ID account, click on Sign Up. Please note that your account email and this Community email will be merged to one email address.

Re: Login Loop

RocketManMason — Tue, 11 Jul 2023 14:38:24 GMT

I’m aware. Account already exists. The system thinks im signing up a a new customer with no way out. Still waiting a fix.

Re: Login Loop

softech — Tue, 11 Jul 2023 14:40:43 GMT

@RocketManMason

have you open ticket with PM Support? It should be an easy fix, please message them if you have not done so.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Login Loop

RocketManMason — Tue, 11 Jul 2023 14:44:26 GMT

Yea, been going back and forth for a week now. One would think it’s a simple fix. 🤷🏻‍♂️