topic Re: Can't cancel in Get Support

Can't cancel

Don6789 — Mon, 03 Jul 2023 20:52:18 GMT

I am part way through my activation and am trying to cancel. I have entered a charge dispute with Visa because I have been charged already. Anyone know how I can cancel my subscription?

Re: Can't cancel

HALIMACS — Mon, 03 Jul 2023 20:54:27 GMT

Well... @Don6789 , if you already proceeded with a chargeback from your payment card, it'll cancel the account.

Re: Can't cancel

softech — Mon, 03 Jul 2023 20:54:41 GMT

@Don6789

With the current cycle you just paid, PM is a prepaid provider and won't provide refund.

And can you login to My Account? you should login My Account and disable Autopay so PM won't continue charging you

Re: Can't cancel

Handy1 — Mon, 03 Jul 2023 20:55:44 GMT

@Don6789 You can port out number .turn off auto pay like this or get support to remove credit

Turn auto pay OFF/ON 3 easy clicks

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't cancel

hTideGnow — Mon, 03 Jul 2023 20:58:00 GMT

HI @Don6789 the dispute means you are asking Visa to proceed with a chargeback? if it is , once it is charged back, your account with PM will be suspended, more like closed

Re: Can't cancel

kb_mv — Mon, 03 Jul 2023 21:09:11 GMT

@Don6789 wrote:
I am part way through my activation and am trying to cancel. I have entered a charge dispute with Visa because I have been charged already. Anyone know how I can cancel my subscription?

@Don6789 I'm reading this as you are part way through your activation and changed your mind but you passed the step for payment? Message customer service directly and see if they will reverse the charge though if you already started a chargeback with Visa it may be a moot point.

To contact customer service while you are already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't cancel

Don6789 — Mon, 03 Jul 2023 21:10:56 GMT

I hope so. Thanks for reply.

Re: Can't cancel

Don6789 — Mon, 03 Jul 2023 21:15:21 GMT

I can't log into my account because I never completed the 6 steps for the subscription because I changed my mind. Because I never had a subscription I am asking for the money back, hence Visa dispute. I think I have been able to submit a ticket. Will soon see. Thanks for replying.

Re: Can't cancel

Don6789 — Mon, 03 Jul 2023 21:16:18 GMT

Thanks. I think that is what I did and have submitted a ticket.

Re: Can't cancel

Don6789 — Mon, 03 Jul 2023 21:18:46 GMT

Thanks for reply. I believe I have done that now. They don't make it easy for a senior guy like me. I went with Virgin Mobile. I could actually talk to someone!!

Re: Can't cancel

Don6789 — Mon, 03 Jul 2023 21:24:49 GMT

Thanks for replying. I am hoping they close the account.