topic Sim in Get Support

Sim

Andy1961 — Mon, 03 Jul 2023 18:48:30 GMT

How to switch from e sim to sim

Re: Sim

softech — Mon, 03 Jul 2023 18:49:40 GMT

@Andy1961

make sure you have a brand new sim card, buy it from:

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: Sim

Handy1 — Mon, 03 Jul 2023 18:49:52 GMT

@Andy1961 Get a new SIM card and do it in your my account in profile tab like this

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Sim

Andy1961 — Mon, 03 Jul 2023 19:00:04 GMT

I cant access my account after log in with email and pass word

I pures my email at create your averse de ID but cant access!!!

Re: Sim

dust2dust — Mon, 03 Jul 2023 19:05:09 GMT

Not sure what you're saying. Is that trying to be partly in French? User softech here in your thread writes French as do others if that might help you.

Re: Sim

softech — Mon, 03 Jul 2023 19:09:52 GMT

@Andy1961 so, you created an EverSafe ID but unable to access My Account?

When you click My Account, does it keep asking you to activate or link your account via sms?

If so, are you using the same email address to login @Andy1961 now as you were using to login My Account before? PM has changed to the new EverSafe login recently. It is likely the system has trouble linking your email with your My Account.

If you are unsure about the email you used for My Account and you have an active service with PM now, try to Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) and then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" via SMS/email.

If that does not help, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there