topic Re: Data add on in Get Support

Data add on

Mike231 — Mon, 03 Jul 2023 16:40:49 GMT

Hi- why when i add data, it will not show right away on my account? Is there any number to call at PM to fix the issue right away? Ty

Re: Data add on

softech — Mon, 03 Jul 2023 15:38:44 GMT

@Mike231 it could be just a browser cache problem

Please re-login My Account using Incognito mode and check if the addon shows up there.

Also check payment history and see if PM took the money and used the money to buy the data addon
https://myaccount.publicmobile.ca/en/account/payment/payment-history

Also, confirm your credit card to see if PM really took your money

If you see the addons on My Account, reboot the phone and try using data again

If you are on Android, make sure you disable your Data limiter on the phone

Re: Data add on

esjliv — Mon, 03 Jul 2023 16:57:23 GMT

@Mike231 - once you purchase the addon and if you don't see it in your My Account right away, try calling 611 to check your data balance (this will include any plan or data remaining balances on your account). Does this tell you what you expect?

Re: Data add on

Handy1 — Mon, 03 Jul 2023 17:29:23 GMT

@Mike231 should be there as soon as it’s successfully purchased . check like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info