topic Re: Forgot Login Information in Get Support

Forgot Login Information

sabereh — Mon, 03 Jul 2023 03:25:33 GMT

I activate my sim 6 months ago and now unfortunately i forgot the email I used for my registration. I only have access to my number. Could you help me with login into my account?

Re: Forgot Login Information

softech — Mon, 03 Jul 2023 03:26:10 GMT

@sabereh

you can first try to Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) and then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" via SMS/email.

If that does not help, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Forgot Login Information

sabereh — Mon, 03 Jul 2023 03:31:15 GMT

I tried Forgot email link and it asks me for my number, after I enter my number, it says we sent an email to your email! but I checked all my emails and I haven't received any email!

Forgot password link doesn't help me because I don't know my email at this step,

Thank you for the third solution. I sent a message to CS agent. I hope this solves my problem

Re: Forgot Login Information

esjliv — Mon, 03 Jul 2023 03:33:36 GMT

@sabereh - check your email's spam and junk folders. It likely ended up there.

Re: Forgot Login Information

sabereh — Mon, 03 Jul 2023 03:42:41 GMT

Unfortunately Nothing! Maybe I have entered an email that I can't remember now. there should be a way to access the login information just only by accessing the phone number! the ai bot is awful. it gets stuck in a loop!

Re: Forgot Login Information

softech — Mon, 03 Jul 2023 03:44:41 GMT

@sabereh if you setup your account 6 months ago, you must activated yourself online and you must have used an email address

But no worry , you can message support and they can look up the email address used for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Forgot Login Information

sabereh — Mon, 03 Jul 2023 03:48:06 GMT

Yes, I did. I have activated auto-payment for this account. does that help?