topic Re: Pre-Authorized Payment in Get Support

Pre-Authorized Payment

MPI — Sun, 02 Jul 2023 03:26:50 GMT

Hi,
Pre-Authorized Payment CAD 2 was applied to my account on June 30,2023 automatically ( I didn't do it and didn't want it) and therefore. Payment was also made automatically.
Please, advise how I can unsubscribe from Pre-Authorized payment .
Thank you in advance.

Re: Pre-Authorized Payment

softech — Sun, 02 Jul 2023 03:29:15 GMT

@MPI

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Pre-Authorized Payment

BKNS27 — Sun, 02 Jul 2023 04:43:13 GMT

@MPI

Please note that PM is on a 30 days cycle and not a monthly cycle so payment will change roughly every 2 months.

If you miss a payment, your account will be suspended and service will be cutoff until payment is made…could be a bit of a hassle.

Re: Pre-Authorized Payment

MPI — Mon, 03 Jul 2023 01:26:44 GMT

Hello!
I am sorry, but I didn't understand your comment.
I know that PM is on a 30 days cycle and not a monthly cycle, but why in this case payment will change roughly every 2 months.

Re: Pre-Authorized Payment

BKNS27 — Mon, 03 Jul 2023 02:25:45 GMT

@MPI

Because some months have 30 days or 31 days except for February. So after 2 months, the date will be shorten by 1 day.