topic Re: Cannot access 2nd account now in Get Support

Cannot access 2nd account now

Dale44 — Sun, 02 Jul 2023 19:19:45 GMT

I have two mobile account numbers with Public Mobile. One is set up with my first email address, and the second mobile account is set up with a second email address. After being forced to set up my account with Eversafe, both of my email addresses now allow me to access only one of my mobile accounts. I cannot access my second mobile account now.

Somebody please help, otherwise my only alternative will be to call my credit card company to stop making payments on the account in order to cancel the second mobile account.

Re: Cannot access 2nd account now

Handy1 — Sun, 02 Jul 2023 19:22:12 GMT

@Dale44 That’s rather odd . Please contact support to get straightened out

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot access 2nd account now

HALIMACS — Sun, 02 Jul 2023 19:37:06 GMT

Bear in mind, @Dale44 , if you place chargebacks from your credit card, Public Mobile will not allow you to pay by credit card for a full year.

Better to get the account sorted out via the private message option provided by @Handy1 before taking that approach.

Re: Cannot access 2nd account now

computergeek541 — Sun, 02 Jul 2023 23:19:19 GMT

@Dale44 wrote:
I have two mobile account numbers with Public Mobile. One is set up with my first email address, and the second mobile account is set up with a second email address. After being forced to set up my account with Eversafe, both of my email addresses now allow me to access only one of my mobile accounts. I cannot access my second mobile account now.
Somebody please help, otherwise my only alternative will be to call my credit card company to stop making payments on the account in order to cancel the second mobile account.

There is an issue with the Public Mobile app. One needs to force close the app in the setting menus of the device after logging out before logging back out. Otherwise, only the informatino from the first account will be shown.