topic Re: Phone calls not working in Get Support

Phone calls not working

Sien — Sun, 02 Jul 2023 17:58:27 GMT

I just activated the account yesterday. And I've got some situation here. Phone calls doesn't work. The system said 7B1 and call customer service every time when I try to make call.

Thank you

Re: Phone calls not working

softech — Sun, 02 Jul 2023 18:00:48 GMT

@Sien

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

if those do not help, it is likely a sim provisioning issue, easy fix for PM, just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone calls not working

Dunkman — Sun, 02 Jul 2023 18:17:57 GMT

@Sien

What about texting? data?

Are you able to receive calls?

Maybe try add prefix 1 in front of area code.

Re: Phone calls not working

Sien — Sun, 02 Jul 2023 18:30:20 GMT

Text & data are fine.

And able to receive calls. Just can't make the call.

Yes, I do add 1 in front of the area code.