topic Re: 5G plan 5 g not working in Get Support

5G plan 5 g not working

Deejay77 — Mon, 26 Jun 2023 02:10:42 GMT

I bought 5 G plan for 65 dollars but there is no 5 g signal and I can't even raise ticket

Kindly reimburse my plan and give me 4 g plan as u guys don't even have 5 g services but u r selling making us fools

Re: 5G plan 5 g not working

hairbag1 — Mon, 26 Jun 2023 00:09:31 GMT

@Deejay77

go in to the settings of the phone and see if you can select 5G rather than LTE or 4G

Re: 5G plan 5 g not working

Handy1 — Mon, 26 Jun 2023 00:10:06 GMT

@Deejay77 You have to be in 5G coverage area . Also have you got your cellular data set in 5G and not 4G/LTE but to reach support here’s how

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

5G plan 5 g not working

Deejay77 — Mon, 26 Jun 2023 00:12:23 GMT

No 5g working and unable to raise ticket

I paid 65 dollars instead if 39 for 4g

Is it just scam as all users are saying u don't have 5 g networks @CS_Agent

Re: 5G plan 5 g not working

Deejay77 — Mon, 26 Jun 2023 00:13:56 GMT

But it shows me in 5 g area I saw the map that's why I purchased sim

My phone is set on 5g but still no 5g coverage

I am in kenora

Re: 5G plan 5 g not working

Handy1 — Mon, 26 Jun 2023 00:15:26 GMT

@Deejay77 Make sure you have 5G enabled and not 4G /LTE also make sure you’re in 5G coverage area . But to get support you need engage them like this

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5G plan 5 g not working

Handy1 — Mon, 26 Jun 2023 00:17:20 GMT

@Deejay77 Do you happen to be indoors or in a big building ? If you go outside does it switch to 5G could be environmental issue

Re: 5G plan 5 g not working

softech — Mon, 26 Jun 2023 00:18:24 GMT

@Deejay77 what kind of phone you have?

which city and province you are at?

was 5G never work? Try click Reset All Networks once and see if it helps

Re: 5G plan 5 g not working

esjliv — Mon, 26 Jun 2023 00:21:50 GMT

@Deejay77 - do you have a 5G compatible phone?

ADDING...FYI, you were sooooo close to raising a ticket, just click on that hyperlink you create for CS_Agent in your post then go to SEND A MESSAGE. Boom, BAM you started communications with an agent.

Re: 5G plan 5 g not working

Deejay77 — Mon, 26 Jun 2023 00:22:22 GMT

I tried everything is any one sure that kenora has 5 g network

Re: 5G plan 5 g not working

Handy1 — Mon, 26 Jun 2023 00:27:45 GMT

@Deejay77 yes I believe 5G coverage is kenora

Re: 5G plan 5 g not working

dust2dust — Mon, 26 Jun 2023 00:32:55 GMT

Adding - Do you turn on cell data? 5G is only for data.

Re: 5G plan 5 g not working

esjliv — Mon, 26 Jun 2023 00:30:06 GMT

@Deejay77 wrote:
I tried everything is any one sure that kenora has 5 g network

@Deejay77 Kenora shows 5G on this coverage map: https://www.publicmobile.ca/en/ns/coverage

How long ago did you change plans? Speeds can take up to 48 hours to change on your account.

Re: 5G plan 5 g not working

softech — Mon, 26 Jun 2023 00:32:38 GMT

@Deejay77 yes 5G according to

https://www.telus.com/en/mobility/network/coverage-map

Re: 5G plan 5 g not working

softech — Mon, 26 Jun 2023 00:37:14 GMT

@Deejay77 can you do a speed test?

even you are using LTE, with a 5G plan, you speed will be much higher than the capped 4G speed of 100Mbps. So, download a speed test app and see what speed you are getting

And test your phone in different locations

BTW, what brand of phone you have??

Re: 5G plan 5 g not working

esjliv — Mon, 26 Jun 2023 00:43:17 GMT

@Deejay77 - you started a 2nd post. Did you mean to tag onto this first one?

https://productioncommunity.publicmobile.ca/t5/Get-Support/5G-plan-5-g-not-working/td-p/1006891

Re: 5G plan 5 g not working

HALIMACS — Mon, 26 Jun 2023 00:54:18 GMT

@Deejay77 wrote:
No 5g working and unable to raise ticket
I paid 65 dollars instead if 39 for 4g
Is it just scam as all users are saying u don't have 5 g networks @CS_Agent

Curious, @Deejay77 , who are all the users saying what you mention?

What's funny is you probably thought you were communicating with the CS Agent in that 2nd post you started.

So ... who are all the users saying Public Mobile doesn't have 5G networks?

Spill the beans, please. 🙂

Re: 5G plan 5 g not working

BKNS27 — Mon, 26 Jun 2023 00:56:41 GMT

@Deejay77

Did you check if there is 5G in your area?Why buy 5G if there are no 5G infrastructure in your area.

https://publicmobile.ca/en/bc/coverage?&&&&ds_rl=1268486&gad=1&ds_rl=1268486&gclid=Cj0KCQjwy9-kBhCHARIsAHpBjHgMwManhBvjbAVXhMr1ctGf4LPLte7wVmLKVkfwyI4c3vG03PonUPoaApt3EALw_wcB&gclsrc=aw.ds

Did you change the phone setting to Voice & Data to 5G?

I have the iPhone 14 Pro and I leave it on 4G/LTE but if you like to be outside all the time…you can use 5G.

Re: 5G plan 5 g not working

hTideGnow — Mon, 26 Jun 2023 01:06:31 GMT

hi @Deejay77 speed upgrade is instant now after plan change.

did yiu "Reset All Networks "

mske sure your phone is updated with latest software

if you are on iPhone. , did you select 5G auto?

Re: 5G plan 5 g not working

will13am — Mon, 26 Jun 2023 02:53:12 GMT

@Deejay77 , you should only be buying the 5G speed plans if you need that much data. All plans allow access to the 5G network. I have an account on a 3G speed plan same generally remain connected to 5G network so the time. The different speed plans are throttled based on their speed tiers, 3mbits/s for 3G speed plans, 100 mbits/s for 4G speed plans and 250 Mbit/s for 5G speed plans, subject to local network congestion.