topic Re: Kid’s phone payment in Get Support

Kid’s phone payment

Danny50 — Sun, 02 Jul 2023 16:38:49 GMT

My daughter has a plan under her dad’s name but now he stopped paying and now she can’t use her phone. She wants to keep the same phone number with the same sim. Is there any way I create an account for her even though the phone is registered with her dad?

Re: Kid’s phone payment

Handy1 — Sun, 02 Jul 2023 16:43:59 GMT

@Danny50 If you know the 4 digit PIN number on account you can buy vouchers and load the611 . Otherwise no way to transfer number between accounts . Only way to do that would be port number out to a different carrier then port it back into PM on a brand new account

Re: Kid’s phone payment

Dunkman — Sun, 02 Jul 2023 16:51:21 GMT

@Danny50

Is your daughter still on reasonably good terms with her father? Her father can switch the email address to her email address login to her account. She can reset password and then change the credit card herself or pay via different means like vouchers.

Re: Kid’s phone payment

Danny50 — Sun, 02 Jul 2023 17:04:46 GMT

Thank you Dunkman. She is on good terms. He just keeps forgetting to pay so I want to take care of the payments. That sounds like an easy option. Much appreciated!

Re: Kid’s phone payment

dust2dust — Sun, 02 Jul 2023 17:12:15 GMT

If you or her are able to login then you can change all this stuff yourself.

Re: Kid’s phone payment

hairbag1 — Sun, 02 Jul 2023 18:53:40 GMT

@Danny50

use this time as a "teaching moment" for the daughter...give her the responsibility to renew her account herself. Until she has her own credit card or debit card. she can get payment vouchers at Shell gas or London Drugs, then dial 611 to add them to her account for next regular plan renewal. If having continued cell services are important to her...she'll learn quickly ! One less thing for her momma to worry about ! 😎