topic Re: Change cridit card for payment in Get Support

Change cridit card for payment

Omda — Sun, 02 Jul 2023 14:47:50 GMT

I can't change my cridit card on the account to pay my bill

Re: Change cridit card for payment

hairbag1 — Sun, 02 Jul 2023 14:52:39 GMT

@Omda

are you able to successfully log in to your PM account ?

added...Click Manage Payment Method to update credit card info.

Re: Change cridit card for payment

Dunkman — Sun, 02 Jul 2023 14:50:38 GMT

@Omda

What are some of the details with your situation? Are you able to login to your self service account?

Here is some basic information:

https://www.publicmobile.ca/en/ab/get-help/articles/update-or-remove-your-payment-card

The website is finicky. You could try a different web browser, clear cache or incognito mode.

Re: Change cridit card for payment

softech — Sun, 02 Jul 2023 14:53:53 GMT

@Omda did you got some error or just cannot find where to update CC?

if you cannot find where to update, Please login to My Account, go to Payment page, click Manage Subscription, and click Manage Payment Method, or use this direct link: https://myaccount.publicmobile.ca/en/account/payment/manage-card

If you got error updating, wait a full hour and try again. Try using the app this time if you used browser earlier , or try using browser with Incognito mode if you used app earlier

Also, make sure you postal code for the card is entered correctly.

And any chance you have a long name or address has a PO box number or not matching with the address on your credit card?

Re: Change cridit card for payment

Chalupa_Batman — Sun, 02 Jul 2023 15:28:16 GMT

This is how I helped someone yesterday and it worked for them.

This question only interests me because this morning, I myself updated my credit card information as it expires at the end of the month. I had no issues at all doing so. Very easy actually. Here's what I did. And before you follow these steps, please clear your history and cache then close your browser and reopen.

I logged into https://myaccount.publicmobile.ca/

Click and bookmark this page

My email address and password are auto saved so I clicked on Log In

Click on Payments on the left side - then once loaded click on Magage subscription.

Click on Manage payment method and edit the credit card info. Enter it from scratch as you may see a auto populated ghosting like credit card. You have to enter the number again. Then update.

This should work. Fingers crossed!!