topic Re: US data in Get Support

US data

Kootenaigirl1 — Sun, 02 Jul 2023 00:40:53 GMT

I am on vacation in the US and have added the US plan with data. Calls and texts work fine, connected to t mobile but the data won’t work. It connects and shows an E but I can’t actually do anything with it, not even email or whatsapp messages and google maps says I don’t have an internet connection.
I am in Washington DC in various locations and have 4 bars.
Does anyone have any suggestions for me, I have switched my phone off and back on several times. Thanks in advance.

Re: US data

Dunkman — Sun, 02 Jul 2023 00:45:17 GMT

@Kootenaigirl1

Here is an article of troubleshooting:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

Might want to try a network reset of phone (this will erase your saved Wifi settings)

Re: US data

softech — Sun, 02 Jul 2023 00:45:53 GMT

@Kootenaigirl1 your phone is not connected to LTE or 4G, you are connected at 2G

Try to change your Preferred network type or network mode to LTE or a choice with LTE or 4G there

Also, make sure Data Roaming is enabled on your device

Re: US data

Kootenaigirl1 — Sun, 02 Jul 2023 01:38:35 GMT

That seems to work when I changed it to LTE, thank you so much you are a life saver!

Re: US data

Kootenaigirl1 — Sun, 02 Jul 2023 01:40:18 GMT

I think I have a solution thanks to softech, changed it manually to LTE and that seems to be working, thanks everyone.

Re: US data

dust2dust — Sun, 02 Jul 2023 01:44:55 GMT

Good news. It begs the question though, why was your phone on 2G to begin with?

Re: US data

Kootenaigirl1 — Sun, 02 Jul 2023 01:51:17 GMT

Who knows 😂 it’s an older Iphone 5 and 3g was the option checked.

Re: US data

dust2dust — Sun, 02 Jul 2023 01:53:27 GMT

Oh ok, it managed to drop down to 2G on its own from that setting.

Re: US data

softech — Sun, 02 Jul 2023 01:54:03 GMT

@Kootenaigirl1

you were likely having voice issue and selected 3G in Canada.. In US, there is no 3G and hence the network moves down to 2G.

Glad it 8s all good now