topic Confirm subscription cancellation in Get Support

Confirm subscription cancellation

Lindsay8083 — Sun, 02 Jul 2023 01:28:12 GMT

Hi there, I am pretty sure I cancelled my subscription but never received any formal confirmation. When I sign into my account I just getting error messaged or it appears to continuously load with no results.

Can you please confirm I have cancelled so I don't get charged for the next month.

Thank you.

Re: Confirm subscription cancellation

dust2dust — Sun, 02 Jul 2023 01:38:18 GMT

Dial 1-855-4pu-blic to hear the status. Let us know what the recording says. It'll say one of 3 things.

Re: Confirm subscription cancellation

Dunkman — Sun, 02 Jul 2023 01:45:20 GMT

@Lindsay8083

Did you port your number to another company? That usually will automatically cancel your PM Account.

Or if you turn off your subscription (ie. autopay), then your account will be suspended. Once suspended over 90 days, then your account will be permanently closed.

Public mobile will not send an email when a customer ports out or turns off subscription.