topic Re: Phone signal in Get Support

Phone signal

Denni — Sat, 01 Jul 2023 17:55:48 GMT

hi,

We have been with PUBLIC mobile for five years and have had absolutely no problems at all. However, for the last two weeks, we do not have a strong enough phone signal to use our mobile phones inside our house. We must go outside on the deck OK now but not so good for the winter.

Can someone help please?

Dennis

Re: Phone signal

hairbag1 — Sat, 01 Jul 2023 18:01:52 GMT

@Denni

in the phones settings can you try selecting 3G instead of LTE or 5G. See if that helps and let us know.

Re: Phone signal

softech — Sat, 01 Jul 2023 18:10:07 GMT

@Denni

was it just voice issue and data is fine?

what brand and model your phone? I wonder if VOLTE helps , but it needs a more recent and main stream phone

Re: Phone signal

XionBunny — Sat, 01 Jul 2023 20:32:15 GMT

3G signal is actually worse where I am, so in some areas telling others to switch to that may not help, it's recommend to stay on 5G preferred if your device supports it, and LTE preferred if it doesn't.

Re: Phone signal

softech — Sat, 01 Jul 2023 20:39:36 GMT

yes @XionBunny . And Mobile providers freeing up channels for 5G, 3G will be the the odd man out and will just get worse. Impact to Telus and Koodo would be less as they opened up most phones for VoLTE. For us, because it is a cheaper service, people tend to use older equipment and PM had less VoLTE compatible phones on the list, voice calls would just get worse, and harder for us to offer help 😞

Re: Phone signal

XionBunny — Sat, 01 Jul 2023 20:55:41 GMT

@softech Too true, that's why we just have to recommend people stay on the latest bands their devices support.

Re: Phone signal

Denni — Sat, 01 Jul 2023 23:05:51 GMT

I phone 13 pro max.

I have LTE

I am not sure what LOVTE is ??

It does not show as an option for me.

Re: Phone signal

softech — Sat, 01 Jul 2023 23:12:19 GMT

@Denni VoLTE is voice over LTE. For most of us, we have been using 3G for voice calls, whichever plans you are on.

For you, you have a nee enough phone and should be using VoLTE instead of 3G

Try this,

first, make sure you enabled VoLTE on your device (Please note the option could be hidden depends on your iOS version)

iPhone: Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there

Then, turn of your Wifi first. Confirm in the phone status that it is showing 4G or LTE

Next, make calls, see if the signal indicator shows LTE or drop back to H or 3G. If it stays with LTE, then yes, you are using VoLTE

Re: Phone signal

Denni — Sat, 01 Jul 2023 23:20:13 GMT

i am on LTE with wifi off.

only 1 bar strength for signal and people say I am cutting out on all my calls.

ideas ?

Re: Phone signal

softech — Sat, 01 Jul 2023 23:23:53 GMT

@Denni you are on LTE but your phone could automatically drop back to 3G for voice or stay as LTE during voice, you have to check what the phone status showing dueing the call

You can however change your phone network type to 3G only and see if it helps the voice quality

Select Settings.
Select Mobile Data.
Select Mobile Data Options.
Select Voice & Data.
To enable 3G, select 3G.