topic Re: No service in Get Support

No service

Newfi — Sat, 01 Jul 2023 21:58:49 GMT

Switched from kodo and ported my number and still don't have any service ( it's for my son money came out of his account but still no service

Re: No service

softech — Sat, 01 Jul 2023 22:03:34 GMT

@Newfi

first try to reboot the phone
Try reseat the sim card with reboot
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem

If nothing works and if it clearly shows not connecting to the network, it could be a sim provision issue. it is an easy fix for PM, please message support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: No service

Dunkman — Sat, 01 Jul 2023 22:04:30 GMT

@Newfi

Did you respond to Koodo text confirmation text for porting? How long did you port? Is your Koodo SIM card, account still working?

Are you able to have outgoing calls? or outgoing texts?

Try rebooting your phone with PM Sim card.

Re: No service

Newfi — Sat, 01 Jul 2023 22:15:03 GMT

Yes responded to the text and closed my account with them and still no service with pm

Re: No service

Dunkman — Sat, 01 Jul 2023 22:20:32 GMT

@Newfi wrote:
Yes responded to the text and closed my account with them and still no service with pm

@Newfi

If no service at all, you will likely need to contact customer service agent.

If you are able to call out or send texts (not able to receive), then it is a stuck port.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

softech — Sat, 01 Jul 2023 22:21:08 GMT

@Newfi with that, it does look like more a sim provisioning issue. As said, easy fix for PM but you need to open ticket to engage them

Re: No service

computergeek541 — Sat, 01 Jul 2023 23:38:38 GMT