topic Re: I cannot submit a ticket, get a 404 error in Get Support

I cannot submit a ticket, get a 404 error

SimonW1 — Sat, 01 Jul 2023 19:38:42 GMT

How can I contact Public Mobile?

Re: I cannot submit a ticket, get a 404 error

HALIMACS — Sat, 01 Jul 2023 19:42:22 GMT

try clearing your systems cache and cookies, and use an incognito or private tab to do so

Also, there seems to be issues with the ticketing process, so use this method:

Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: I cannot submit a ticket, get a 404 error

softech — Sat, 01 Jul 2023 19:42:19 GMT

@SimonW1

yes, chatbot has problem with ticket, please private message agent instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I cannot submit a ticket, get a 404 error

why_no_email_pm — Sat, 01 Jul 2023 20:44:06 GMT

If only there were some kind of universal communication system, like postal mail, that everyone could use to contact support departments when things like their support bots or websites break. Then customers could actually contact support rather then making endless posts asking how they should open a ticket.

Re: I cannot submit a ticket, get a 404 error

HALIMACS — Sat, 01 Jul 2023 20:52:21 GMT

@why_no_email_pm

Sure … Snail Mail

then some would be without service for weeks …

this place is better

Re: I cannot submit a ticket, get a 404 error

why_no_email_pm — Sat, 01 Jul 2023 21:08:49 GMT

@HALIMACS

I didn't say snail mail, but I guess I have to be more direct. Public Mobile used to have both email and telephone support. I'm illuding to my annoyance that they killed the email support, and instead, direct everybody to their obscure proprietary form messaging system. There is no planet where this is better for the customers. Everyone knows how to use a email or a telephone. Public Mobile thinks it's a good idea to make everybody go through a gauntlet to learn a form system to get help. Who serves who?

Re: I cannot submit a ticket, get a 404 error

HALIMACS — Sat, 01 Jul 2023 21:24:00 GMT

Simple @why_no_email_pm

They serve the shareholders.

That’s why.

Re: I cannot submit a ticket, get a 404 error

softech — Sat, 01 Jul 2023 21:31:17 GMT

@why_no_email_pm they jilled the phone to save the cost for a formal cost centre

They could stick with email but I guess tracking wise, it is easier to track within a single system, Community inbox, than having to track on both community and email

Is it good? not sure, but it is true that we do all get at least 5% saving , some saving more on Legacy rewards, over competitors

Re: I cannot submit a ticket, get a 404 error

why_no_email_pm — Sat, 01 Jul 2023 21:40:35 GMT

I work with help desk software. Integrating multiple communication channels, like a form and email, is pretty trivial. My thinking is that they are intentionally using the friction to filter out the general "how do I use my phone" questions.