topic New SIM Activation in Get Support

New SIM Activation

dreamboats — Sat, 01 Jul 2023 21:14:13 GMT

Hello ! I got a new SIM for my daughter but its not getting activated inspite of the charge already going through and the email confirming that 'Im all Set'. For some reason , the activation text is not coming throughon the new number I selected. Any suggestions as we need to start using it ASAP. Thanks

Re: New SIM Activation

Yummy — Sat, 01 Jul 2023 21:22:00 GMT

Did you create PM account?
Does it say Active?
Do you have ANY service?
Does your phone state provider as PM?

Re: New SIM Activation

Dunkman — Sat, 01 Jul 2023 22:39:37 GMT

@dreamboats

Did you try to reboot your phone? The email should include the QR Code for the eSIM.

Here is some informaiton:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Included-in-Activation-Summary/td-p/1000969

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs