topic Re: sim card not working in Get Support

sim card not working

macdavie — Sun, 02 Jul 2023 15:18:12 GMT

esjliv — Sat, 01 Jul 2023 19:15:29 GMT

@macdavie - what have you tried so far. More details would be helpful. Physical sim, eSIM. Are you a new or old customers...etc

Some basic troubleshooting, try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work

softech — Sat, 01 Jul 2023 22:02:23 GMT

@macdavie can the sim card connect to the network?

first try to reboot the phone
Try reseat the sim card with reboot
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
if it is a new phone never connected to PM network, confirm if the phone is clean here: https://www.devicecheck.ca/check-status-device-canada/

If nothing works and if it clearly shows not connecting to the network, it could be a sim provision issue, message support

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