topic Re: cant find second account in Get Support

cant find second account

JRees — Sat, 01 Jul 2023 17:03:05 GMT

I cant find how to get to my second account. can only access one

HALIMACS — Sat, 01 Jul 2023 17:08:49 GMT

did you create an eversoft account using the second email address that you activated with?

toppy — Sat, 01 Jul 2023 17:10:12 GMT

@JRees One email account for only a PM account (one phone # account).

Happy Canada Day

softech — Sat, 01 Jul 2023 17:10:34 GMT

you can first try to Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) and then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" via SMS/email.

If that does not help, please open ticket with PM support

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

JRees — Sat, 01 Jul 2023 17:11:35 GMT

Thanks, I will try that

JRees — Sat, 01 Jul 2023 17:23:10 GMT

i tried the forgot email link. i have a feeling that it was through a provider we dont have anymore. no emails coming to our other addresses .

softech — Sat, 01 Jul 2023 17:25:27 GMT

the second account is working now? can receive calls?

8f so, message support to find the login email used

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there