topic Re: sim card in Get Support

sim card

calude1 — Thu, 29 Jun 2023 10:02:51 GMT

I have a defective sim card. I ordered and paid for a new one from Public Mobile 3 weeks ago...I hate the chatbot since I am unable to initiate a ticket, getting 404 error. I am in a frustrating loop. How do I connect a living person?

Luckily, I was able to borrow a new SIM..from a friend.

I am waiting for my new SIM so that I can replace the one that I borrowed.

What is going on with Public Mobile? Have they fired their entire staff?

How can I reach a living person?I am going to cancel Public Mobile if this situation continuous.

Re: sim card

Handy1 — Thu, 29 Jun 2023 10:24:51 GMT

@calude1 Here’s how to get to support . Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

softech — Thu, 29 Jun 2023 12:15:05 GMT

@calude1

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: sim card

esjliv — Thu, 29 Jun 2023 12:32:07 GMT

@calude1 - difficult to find how to connect with Public isn't it, I agree it is not made easy.

1-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).

2-Normally Faster - use this link to: Get Help With Public Mobile Chatbot] also found in various places in Public webpages, OR

3 -Use this link (same as #1) Private Message to Public Mobile Customer Support Agents (CSA)

Re: sim card

sam97 — Thu, 29 Jun 2023 12:35:13 GMT

Hello, can you tell me how to reach to the customer support of Public mobile?

Re: sim card

Handy1 — Thu, 29 Jun 2023 12:42:24 GMT

@sam97 Like this

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

softech — Thu, 29 Jun 2023 12:42:37 GMT

@sam97 wonder if you can share your issue with PM ? we are customers like you but maybe we can help or share workarounds?

To engage support, please open ticket :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: sim card

esjliv — Thu, 29 Jun 2023 12:55:01 GMT

@sam97 wrote:
Hello, can you tell me how to reach to the customer support of Public mobile?

@sam97 - now there are 5 different posts that are all showing how to contact customer support of Public mobile in this thread. Have a review of these.

Re: sim card

esjliv — Thu, 29 Jun 2023 12:57:07 GMT

@calude1 wrote:
I have a defective sim card.

@calude1 - how is your SIM card defective? Was there damage done to it?

SIM cards are quite resilient. Note, they can be only used once, and after an account was closed, ported out or disabled after soo long, you cannot use that same sim card on another account. Was this the case here?

Re: sim card

calude1 — Sat, 01 Jul 2023 12:23:41 GMT

HI--Unable to open ticket--When I fill in the information for a ticket, the activate ticket button does not work--very frustrating---I ordered the SIM card on June 15, delivery suppose to be June 24...Public Mobile needs to have staff that customer can contact....

Re: sim card

softech — Sat, 01 Jul 2023 12:42:36 GMT

@calude1

yes, chatbot has problem with ticket, please private message agent instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there