topic Re: Pls help in Get Support

Pls help

Rylan1 — Sat, 01 Jul 2023 01:53:57 GMT

I activated an E-sim then deleted it because it wasnt activating. How do I get a new E-sim?

Re: Pls help

softech — Sat, 01 Jul 2023 01:56:56 GMT

@Rylan1 there is a chance you have to change it back to physical sim

Due to some system limitation, eSIM cannot be moved to another device or PM cannot provide a new eSIM when the old one is deleted

I don't think it works, buy you can try to scan the QR code from your email and see

if not, you can open ticket with PM to confirm your option. Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if you need to go back to physical sim, you can to back it from :

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

Re: Pls help

BKNS27 — Sat, 01 Jul 2023 02:44:30 GMT

@Rylan1

The eSIM QR code was email to you so look through your emails.

Re: Pls help

Rylan1 — Sat, 01 Jul 2023 03:13:07 GMT

I tried but now my phone is not accepting it anymore. It is saying to contact Public Mobile. I am probably just going to find a physical sim.

Re: Pls help

softech — Sat, 01 Jul 2023 03:14:14 GMT

@Rylan1

let us know what support says. But honest, pretty sure you need a physical sim at this point

Re: Pls help

Rylan1 — Sun, 02 Jul 2023 02:20:48 GMT

After all this time I just got a physical sim. No update from support. The new sim works and everything works.