topic Payment Failing connecting Plan to SIM in Get Support

Payment Failing connecting Plan to SIM

BF72 — Sat, 01 Jul 2023 01:43:10 GMT

Hi,

Payment keeps failing on my account when connecting a plan to a purchased SIM

softech — Sat, 01 Jul 2023 01:45:53 GMT

just to confirm, is that an existing account, suspended and you try to make a manual payment to resume services?

BF72 — Sat, 01 Jul 2023 01:48:20 GMT

New account, new SIM.

BF72 — Sat, 01 Jul 2023 01:50:06 GMT

I've tried on 3 seperate devices and I've reset the browser cache.

softech — Sat, 01 Jul 2023 01:50:07 GMT

@BF72 so, you are at payment step but unable to make payment?

are you using the web to activate or using the website?

I suggest you to wait a full hour first and try again using the app. Any chance you have another card to try the activation?

BF72 — Sat, 01 Jul 2023 01:52:35 GMT

Correct, I am at the payment step on the website. I'll try the app in an hour.

Thank you.