topic Re: sim card in Get Support

sim card

David44 — Fri, 30 Jun 2023 21:38:09 GMT

i have bought a sim card two weeks ago i still didnt reciceve in the mail. you supposed to link me with my email where and when to pick up it is fully paid with line. thank you

Re: sim card

esjliv — Fri, 30 Jun 2023 21:44:56 GMT

@David44 if it has been over 10 working days then let customer support know.

Ways to contact the Public Mobile Customer Support Agent (CSA)_Team below:

1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot] also found in various places in Public webpages, OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: sim card

esjliv — Fri, 30 Jun 2023 21:46:56 GMT

@David44 - when you say "fully paid with line" did you subscribe and pay for a plan 2 weeks ago? If so, I would request your prepayment of your plan back to your Available Funds. How can you use the plan without the SIM card? These new process seem so backwards to me. 🤔

Re: sim card

hTideGnow — Fri, 30 Jun 2023 22:19:20 GMT

HI @David44 two weeks, very likely it was lot

submit a ticket with PM agent, they might resend you another one.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But you already activated a line? if you already activated and just waiting for the sim , don't want for a resend. Ask them to let you buy in person in Telus or Koodo store and ask them to just reimburse you