topic Re: Error Codes after App Install in Get Support

Error Codes after App Install

SpiffyMick — Fri, 30 Jun 2023 18:27:09 GMT

Hi there I updated to install the app on my phone now when I log into my profile I get error codes and no information please see below for the error code I'm getting.

Re: Error Codes after App Install

softech — Fri, 30 Jun 2023 18:34:07 GMT

@SpiffyMick can you test login. My Account using the default browser on you phone? let us know if it works as it will affect the app login

Re: Error Codes after App Install

SpiffyMick — Fri, 30 Jun 2023 18:38:50 GMT

I have logged in from a PC and from the default browser on my phone and there is no issue. It's just if I open up the app.

Re: Error Codes after App Install

softech — Fri, 30 Jun 2023 18:41:51 GMT

@SpiffyMick the phone app uses the default browser on the phone for login. Are you in Android?

Start with uninstall and reinstall the app and see if it works

if not, and if you are in Android, you will have to clear app cache on your default browser and test

Re: Error Codes after App Install

SpiffyMick — Fri, 30 Jun 2023 18:54:14 GMT

I cleared all data and cache from the default browser on Android, which is Firefox. I cleared the data and cache of the Public Mobile app and then uninstalled the app and reinstalled it.

Still having the same issue.