Subscription Change Not Approved

HPZombie — Fri, 30 Jun 2023 14:58:27 GMT

Hi,

My subscription was changed in March from a $15 plan to a $40 plan but this was never authorized. How do I get a refund for the months of April, May and June?

Re: Subscription Change Not Approved

softech — Fri, 30 Jun 2023 15:03:24 GMT

@HPZombie so, you have been on a $40 plans for 3 months and you finally found out?

PM has been sending out text to promote its $40 plan at around Feb or so. You could have replied YES by mistake and hence the plan was changed

Honest, it has been 3 months and you had used the service, you might even use more data than $15 plan provides for you (250MB), it is hard to ask PM to refund.

But first, please login My Account to change it back to the $15 plan. Click Change Subscription on the top right of the Overview page and change to the correct $15 plan using Change on Renewal. Do not use Change Now as PM will start a new cycle now and will charge you again.
(pick the correct plan, the screenshot below was showing a different plan to change)

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Of course, you can open ticket with support by messaging them, but again, I doubt they can do much

To message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Subscription Change Not Approved in Get Support

Subscription Change Not Approved

Re: Subscription Change Not Approved