Help

Kickazzcrissy — Sat, 01 Jul 2023 11:00:30 GMT

My account is in good standing but i can not receive texts and calls cant be completed. Helppp

Re: Help

softech — Fri, 30 Jun 2023 13:48:47 GMT

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

Re: Help

BKNS27 — Fri, 30 Jun 2023 14:07:22 GMT

@Kickazzcrissy

There was a large outage in Ontario and BC yesterday but there are small areas that are experiencing outages. Check outage map in your area:

https://istheservicedowncanada.com/status/telus/map

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