topic Re: No cell service??? in Get Support

No cell service???

Jamielynn1228 — Fri, 30 Jun 2023 13:57:40 GMT

Every time I try to call out it says your number can't be completed as dialed ??

Re: No cell service???

BKNS27 — Fri, 30 Jun 2023 14:00:48 GMT

@Jamielynn1228

Did you try adding 1 in front of the number you are trying to call?

Re: No cell service???

softech — Fri, 30 Jun 2023 14:01:18 GMT

@Jamielynn1228

You have problem with out numbers you are calling or just one particular one?

And your incoming calls are ok? how about data?

Try to add a 1 before the 10 digits number you are calling

Also, try some of these tricks and see if it works

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

Re: No cell service???

esjliv — Fri, 30 Jun 2023 14:19:54 GMT

@Jamielynn1228 is this a newly activated account or one that has been around a while? Try removing your SIM card an gently replace it.

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) can your account be found?

You can hear this error message when the person you're trying to call is in a location with poor cell phone reception or out of service area. You will also hear this message when the phone is turned off or switched to airplane mode.