Transferring a number Error

Cometstorm — Fri, 30 Jun 2023 13:41:20 GMT

When I try to transfer my number it says

Invalid phone number: Please enter a valid Canadian phone number. If you are transferring you Koodo Prepaid number, please contact a customer support agent by clicking need help found at the top of the screen.

But my number is a Canadian phone number.

Re: Transferring a number Error

softech — Fri, 30 Jun 2023 13:42:59 GMT

@Cometstorm

the error " Invaid Phone Number - Please enter a valid Canadian phone number" is either because

you are trying to port in from Koodo prepaid
or you have attempted activation once and saw some error and you decided to re-attempt to activate a second time. But the early activation attempt was holding up the porting request

If you are porting in from Koodo prepaid, you have to activate with a new number first. Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attempt.
Please open ticket with them by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic Transferring a number Error in Get Support

Transferring a number Error

Re: Transferring a number Error