topic Unknown charge in Get Support

Unknown charge

Jonah22 — Fri, 30 Jun 2023 11:53:26 GMT

Why was i charged an addition $42.94 on top of my $67.80 to renew my account? This $42.94 does not show up on my account here but was pulled from my bank

Re: Unknown charge

Handy1 — Fri, 30 Jun 2023 11:56:28 GMT

@Jonah22 To get get a credit refund you will need support . Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unknown charge

softech — Fri, 30 Jun 2023 11:59:10 GMT

@Jonah22

$67.80 is $60 + tax while $42.94 is $38+tax

did you scheduled a plan change earlier or you made a plan change using Change Now option?

Does your card used for multiple PM account in your family?

If the 2 charges have same amount, it could be pending, but rarely they are different amounts

Login My Account and check if one of the amount is sitting there as Available Fund. Also, check Payment history and see if it records 2 transactions there

https://myaccount.publicmobile.ca/en/account/payment/payment-history

So, if you really think one of them was a wrong charge, open ticket with PM support and have them to investigate further

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there