topic Re: activation error in Get Support

activation error

jamesg123 — Fri, 30 Jun 2023 05:29:28 GMT

Today I bought Public Mobile plan, the one for $65/month with 5G speeds.

I see on my credit card that I was billed the amount of $72.80, but when I download the Public Mobile app on my iPhone, it say "Subscription Not Activated, Something didn't go right while activating your subscription." And i’m stuck like this. What to do? I am getting eSIM

Re: activation error

softech — Sun, 02 Jul 2023 11:01:55 GMT

@jamesg123 first, the amount charged was correct as it was $75+tax

for the app, you get passed the phone number choose or porting section and got that error?

With the error you got, you will need PM support to look into it further, please open ticket with support by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: activation error

jamesg123 — Fri, 30 Jun 2023 05:36:06 GMT

No concern regarding payment, just stating i was charged for it.

I entered all relevant info for porting process, carrier, IMEI, name, etc

Then it waited a couple min and then it did that error in the app.

Re: activation error

computergeek541 — Fri, 30 Jun 2023 12:59:20 GMT