topic Re: im trying to transfer my number from kooko to public mobile in Get Support

im trying to transfer my number from kooko to public mobile

annarr — Sat, 01 Jul 2023 11:09:45 GMT

im trying to transfer my number from kooko to public mobile

dust2dust — Fri, 30 Jun 2023 03:52:23 GMT

Is that Koodo prepaid or postpaid? Postpaid you can do yourself. Prepaid needs support.

annarr — Fri, 30 Jun 2023 03:54:47 GMT

yes it is prepaid

softech — Fri, 30 Jun 2023 04:01:06 GMT

For Koodo Prepaid, Please activate with a temporary new phone number first.

Once activation is done and confirm working, message support and ask them for manual porting of the phone number from Koodo Prepaid.

You can open the ticket by messaging them here:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

BKNS27 — Fri, 30 Jun 2023 04:02:05 GMT

If it is a prepaid Koodo plan, you need to pick a temporary number then contact a CS_Agent to complete the porting of your old number.

You can private messaging them on the envelope icon on your computer.