topic Re: No service in Get Support

No service

George222 — Thu, 29 Jun 2023 22:29:24 GMT

I've paid 45$ and my service is not connected

Re: No service

softech — Thu, 29 Jun 2023 22:32:00 GMT

@George222 are you activating physical sim card or eSIM?

what brand and model is your phone?

If physical, try to reseat the sim card. Power down the phone, take sim out and wipe it clear before you put it back and power on

Also, try to click Reset All Networks and see if it connects

If you have another phone, try to put the sim in the other phone to test

if nothing works, it could be just sim card re-provisioning issue, easy fix for PM but you need to engage them via direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: No service

dust2dust — Thu, 29 Jun 2023 22:32:08 GMT

Just signed up? Or just suddenly? Try a power off restart.

Added funds no service

George222 — Thu, 29 Jun 2023 23:11:46 GMT

I've added funds and no service

Re: No service

George222 — Thu, 29 Jun 2023 23:14:00 GMT

No I'm not

Re: Added funds no service

Handy1 — Thu, 29 Jun 2023 23:20:47 GMT

@George222 Log into you account do you see the money sitting in your available funds . If so make manual payment with it and resume service

Re: Added funds no service

HALIMACS — Thu, 29 Jun 2023 23:29:16 GMT

@George222

Did you add enough to cover the full cost of your most recent plan?

After tapping 'resume' or 'reactivate', try rebooting the device and toggling airplane mode on/off.

Some have also found that removing and reinserting the SIM card may get things going.

Re: Added funds no service

esjliv — Thu, 29 Jun 2023 23:44:21 GMT

@George222 wrote:
I've added funds and no service

Just adding funds doesn't restart your plan @George222 . Do you see any messages in your My Account or what do you hear when you call 611?

If you have reactivated services, try restarting your phone or toggle into / out of airplane mode.

Re: No service

esjliv — Fri, 30 Jun 2023 00:19:14 GMT

@George222 - did you have an autopay failure? Just adding funds doesn't restart your plan. Can you choose to reactivate your subscription in your My Account?

Are there any messages showing in your My Account or when you dial 611?

Re: No service

BKNS27 — Fri, 30 Jun 2023 02:37:51 GMT

@George222

Are you in Ontario or BC? There was a report that the are outages so check the outage map:

https://istheservicedowncanada.com/status/telus/map

This could be the problem.