topic Re: Data add on in Get Support

Data add on

Davidsween — Thu, 29 Jun 2023 23:30:24 GMT

Hi,

I have recently used my rewards to add a 3GB data add on to my account but it does not seem to activate.

Can anyone assist with this?

@CS_Agent

Re: Data add on

esjliv — Thu, 29 Jun 2023 23:39:00 GMT

@Davidsween - we are not CS_Agents, were you trying to reach them?

Does your phone have a data limiter on it? If so, adjust the limit or turn it off so you can use data. If this isn't the issue try restarting your phone or toggle into/out of airplane mode.

Call 611 and ensure you hear your data balance correctly, it should match what it shows in My Account for plan and addon balances.

Re: Data add on

hairbag1 — Thu, 29 Jun 2023 23:39:41 GMT

@Davidsween

try this to see if it's on your account..

Re: Data add on

dabr — Fri, 30 Jun 2023 02:07:03 GMT

@Davidsween In case you missed the new data add-on policy, this add-on is only valid for 30 days now (no longer until depleted), so you might want to purchase only the amount of data this is needed to get you through to your next cycle or if you are buying it frequently perhaps upgrade plans for those cycles.