topic Re: Cannot renew plan in Get Support

Cannot renew plan

admlw — Tue, 04 Jan 2022 20:12:50 GMT

My current plan has ended, but when I try to renew my plan, it is not working. I now have no phone service.

Please help.

Re: Cannot renew plan

admlw — Thu, 08 Sep 2016 17:18:04 GMT

I am trying to change my base plan, but the website is not allowing me to process it. Can anyone help?

Re: Cannot renew plan

McLaren — Thu, 08 Sep 2016 17:20:51 GMT

Let's get one of the moderators to assist @Shazia_K or @Mary_M

Re: Cannot renew plan

Shazia_K — Thu, 08 Sep 2016 17:21:39 GMT

Good afternoon @admlw,

I'm sorry to see that you are having issues with changing your plan.

Can you please send me a private message with your Public Mobile phone number? Also, please let me know which plan do you wish to set?

Thanks,

Shazia

Re: Cannot renew plan

admlw — Thu, 08 Sep 2016 17:31:12 GMT

I have sent both mods private messages.

Can someone please respond?

Thanks!

Re: Cannot renew plan

admlw — Thu, 08 Sep 2016 17:39:18 GMT

Update:

Looks like even though the website gave me an error when changing my plan, it renewed my plan, but at the old price which is higher than the current plans.

Public Mobile website is a joke. Needs some serious work.

Can someone please help with my issue?

Thanks

Re: Cannot renew plan

Shazia_K — Thu, 08 Sep 2016 17:50:39 GMT

@admlw,

I did receive a private message from you, can you please allow a few minutes to look into this?

I will get back to you via private.

Thanks,

Shazi

Re: Cannot renew plan

Shazia_K — Thu, 08 Sep 2016 18:04:23 GMT

@admlw.

Please view my last message to you, everything should now be in order, a simple phone reboot would be needed.

Thanks,

Shazia