topic Re: Old number getting the sign in code??? in Get Support

Old number getting the sign in code???

Matara — Thu, 29 Jun 2023 17:24:08 GMT

I cannot sign into my account as the code is being sent to the old cell number. I had to get a new number with public how can I get I get passed this issue?

Re: Old number getting the sign in code???

softech — Thu, 29 Jun 2023 17:26:25 GMT

@Matara

Please try this to log back into My Account

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

Once you can log back in to My Account, go to the Profile page, click Manage EverSafe id, and change the number to receive 2FA there

https://myaccount.publicmobile.ca/en/account/my-profile

Re: Old number getting the sign in code???

Matara — Thu, 29 Jun 2023 17:28:15 GMT

That won't work as I did not register with the great Eversafe

Re: Old number getting the sign in code???

softech — Thu, 29 Jun 2023 17:29:36 GMT

@Matara

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support and have them to help in this situation:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there