topic Re: Renew Plan Failed! Account invalid! in Get Support

Renew Plan Failed! Account invalid!

yuanqi118 — Tue, 04 Jan 2022 20:12:45 GMT

My plan was $140( provincial talk, text , 6GB 90 days plan grandfathered). I set to change this plan to $120 ( provincial talk, international text, 6GB) on Sep 8th. I just realized my account is inactived this morning and I need to top -up $20 dollars to be activated.I think I am still with the old plan and my autopay went through took new plan amount! Plz help me out!

Re: Renew Plan Failed! Account invalid!

McLaren — Thu, 08 Sep 2016 15:26:25 GMT

Seems plan changes never really go smoothly. Send a private message to @Mary_M and she can fix for you

Re: Renew Plan Failed! Account invalid!

Shazia_K — Thu, 08 Sep 2016 15:30:29 GMT

Hey @yuanqi118,

I'm sorry about this,

Can you please reboot your phone? everything should be functional.

Thanks,

Shazia

Re: Renew Plan Failed! Account invalid!

yuanqi118 — Thu, 08 Sep 2016 19:44:02 GMT

Thanks! It has been solved!