topic Re: Credit Card not working in Get Support

Credit Card not working

yep — Thu, 29 Jun 2023 15:06:39 GMT

I'm trying to get a plan with public mobile, but when I go to purchase the plan and enter my credit card (visa) it says that there was an error. I've called my bank and they said there is no problem on their end. I've tried using a private browser, exiting and re-opening the browser and nothing is working. What can I do?

Re: Credit Card not working

Handy1 — Thu, 29 Jun 2023 15:12:36 GMT

@yep You may need to wait a hour .try again incognito private mode or even a different device . You mentioned trying on the website . Maybe try in the new PM app which activations wants you to do to complete anyways now . So best to just start there

Re: Credit Card not working

softech — Thu, 29 Jun 2023 15:13:26 GMT

@yep you are activating, right?

Please wait a full hour first, then try again either using the app or using Incognito mode

If you have been using the App, try to uninstall and reinstall and try again

if you have been using the browser, try using Incognito mode first. If it fails, download the app and try.

Re: Credit Card not working

hTideGnow — Thu, 29 Jun 2023 15:17:13 GMT

HI @yep Please try again using another card and try using the app

if you have a long name, try to shorten it, maybe with initials and test with that

Re: Credit Card not working

esjliv — Thu, 29 Jun 2023 15:22:32 GMT

@yep - if you get to the point of entering your credit card details, I am not too sure if I'd start again until you are sure an account wasn't created somehow.

Have you tried your sim card into a phone, restart it and see if there are any services?

Are you able to log into My Account?

Maybe check with this group to see if an account was created, use the: Public Mobile Online Activation Assistance