topic problem after changing phone number in Get Support

problem after changing phone number

quentin1 — Thu, 29 Jun 2023 13:02:50 GMT

Hello

I recenly changed my phone number. But after that I can not log into my account ''self serve'' because PM continue to send the one time security code to my old number. What to do now? Thank you

Re: problem after changing phone number

softech — Thu, 29 Jun 2023 13:05:19 GMT

@quentin1

try this

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you can log back in to My Account, go to the Profile page, click Manage EverSafe id, and change the number to receive 2FA there

https://myaccount.publicmobile.ca/en/account/my-profile

Re: problem after changing phone number

esjliv — Thu, 29 Jun 2023 13:05:53 GMT

@quentin1 - can you choose to RESEND CODE 1 or more times, then does an EMAIL option appear?

Re: problem after changing phone number

Mohawk44 — Thu, 29 Jun 2023 13:19:14 GMT

That doesn’t happen. I’m in a similar boat. Except it sent it to a number I don’t yet have access to because of not being able to activate esim.

Re: problem after changing phone number

esjliv — Thu, 29 Jun 2023 13:25:28 GMT

@Mohawk44 wrote:
That doesn’t happen. I’m in a similar boat. Except it sent it to a number I don’t yet have access to because of not being able to activate esim.

@Mohawk44 - have you submitted a ticket to customer support yet to get help to get your eSIM activated?

Do you have an eSIM compatible phone?

check faqs here: https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

Re: problem after changing phone number

quentin1 — Thu, 29 Jun 2023 13:30:11 GMT

thank you very much. It works for me