topic Rewards in Get Support

Rewards

Ari3 — Thu, 29 Jun 2023 07:42:18 GMT

My reward aren’t adding to my purchased can someone explain or help plz?

Re: Rewards

BKNS27 — Thu, 29 Jun 2023 08:33:51 GMT

Are your referring to the Points rewards?

You will receive 5% of your monthly payment after it has been paid. It should show in your account. Once you reach 15 points, you can redeem it for a $15 credit in your account.

If not, please contact a CS_Agent by private messaging on your computer or click on your avatar>Messages>pencil/paper icon on your phone to have it added into your account.

Please note that PM staff hours are 9:00am to 10:00pm EST so pm them now and they will get back to you tomorrow by pm.

Re: Rewards

softech — Thu, 29 Jun 2023 12:18:18 GMT

@Ari3

how long since the purchase Usually points are added on the same day but it could be as many as 48 hours. To avoid browser cache confusion, login to My Account again using Incognito mode , go to Rewards section and check the rewards transaction once more in that mode

if it has been over 48 hours, please open ticket with PM support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Rewards

esjliv — Thu, 29 Jun 2023 13:19:00 GMT

@Ari3 wrote:
My reward aren’t adding to my purchased can someone explain or help plz?
@

@Ari3 - if you just activated an account, then you will pay the full amount on your first cycle (including taxes of course). Rewards will be credited on future renewals.

If you used a referral code, this takes up to 72 hours to reflect in your account and will be used towards your next renewal.

If this is not a new activation, do you mind explaining a bit more of why you think you are not receiving rewards?