topic Re: Just signed up! in Get Support

Just signed up!

Kaileyf20 — Thu, 29 Jun 2023 05:35:28 GMT

Hello, I just recently purchased the new 39$ plan with an e sim. My sim seems to be activated and when others call me it goes straight to voice mail that says my number that’s been ported over from another provider. However I myself can not send or receive text messages. I can only use data and make outgoing phone calls. It’s been over 5 hours since I ported the number over. I also can’t receive the 6 number code to sign in because I’m not receiving any text messages. Any suggestions? Thank you 🙂

Re: Just signed up!

computergeek541 — Thu, 29 Jun 2023 05:37:06 GMT

@Kaileyf20 wrote:
Hello, I just recently purchased the new 39$ plan with an e sim. My sim seems to be activated and when others call me it goes straight to voice mail that says my number that’s been ported over from another provider. However I myself can not send or receive text messages. I can only use data and make outgoing phone calls. It’s been over 5 hours since I ported the number over. I also can’t receive the 6 number code to sign in because I’m not receiving any text messages. Any suggestions? Thank you 🙂

I beleive that your number hasn't ported over. Did you reply to a text message from the old carrier to okay the number transfer?

Re: Just signed up!

Kaileyf20 — Thu, 29 Jun 2023 05:38:45 GMT

Yes I did reply yes to the port text message

Re: Just signed up!

Hollister — Thu, 29 Jun 2023 05:49:26 GMT

@Kaileyf20

Try rebooting, resetting network settings. Your account might not have been provisioned correctly and in that case you should contact an agent.

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Re: Just signed up!

softech — Thu, 29 Jun 2023 05:50:59 GMT

@Kaileyf20

Reboot the phone once more. Call yourself from another phone and see if your PM sim rings. If not, the port was not completed. It could be a delay on your old provider side and they have not pass the number to PM yet

You can also test by putting you old sim back into the phone and see if you can make and receive calls on the old provider sim card

Re: Just signed up!

Morty85 — Thu, 29 Jun 2023 12:42:28 GMT

did you make the eSIM the primary SIM.

I had to do that on my android

Re: Just signed up!

softech — Thu, 29 Jun 2023 12:43:29 GMT

@Morty85 but you can turn on buy physical (assuming you have an active one) and eSIM together and both would work

Re: Just signed up!

Morty85 — Thu, 29 Jun 2023 12:51:31 GMT

all I know is when I ported from telus I had to turn on the eSIM. and also select it as the primary before I got calls texts or data. because when I responded yes to port . I lost all connection. but everthing works now for me